Leadership Tips – Small Business Requires Faster Decisions

Introduction

This leadership tip has something in it for managers everywhere, but it’s particularly targeted at those of you with large company backgrounds who have made career moves to smaller businesses that you own and/or manage.

My background is primarily in large scale management of IT organizations. The companies where I’ve worked were places where changing a process or behavior took some time. I always thought I was quicker than most, and action oriented. As a small business owner, I found I had to be much quicker.

I’ll offer this leadership tip in the form of a story. It’s a story of how taking your eye of the ball can cost you money, and worse than that can cost you customers.

My First Small Business

I opened a small personal services business. It was located about an hour from my home office, and with all my other commitments I knew how important hiring the right manager would be for this shop. It took a few tries, but I found one with a good background and references, and she seemed to quickly develop loyalty to the business and to me.

For the first six months we grew slowly but steadily. We were behind plan in terms of customers and revenue, but the trend was up. There were a few staff issues, but overall turnover was okay. I decided to invest a little more in marketing to try and get more new faces in the door.

Over the next three months, customer counts were mostly flat, and average sale was actually down a little. Concerned, I visited the shop a few times more than usual. The people were not as upbeat as they had been. When asked about that, they attributed their moods to less business and less enjoyment of the job. I wondered about seasonality, the economy, and whether I needed even more marketing investment.

Want to know what was really going on? My trusted manager had some personal problems that I had not been aware of before, and was exhibiting some totally unacceptable behaviors:

  • Criticizing staff in front of customers
  • Intimidating staff, letting them know they were at risk of being fired, and telling them I was out to get them.
  • Stealing money by voiding transactions and other means

The Damages

I’m still figuring out how much money all this cost me, but the money is only today’s problem. The customers I’ve lost are a more serious longer term issue, because many of them won’t be coming back.

When I figured out what was going on, I moved quickly to fire the manager. There were only two problems:

  1. I was too late, and there had been several months of damage done;
  2. There was collateral damage. I had to fire two other employees who had adopted the attitude and behaviors of the manager.

Today, I’m working on putting together data to see if I can assemble a case for prosecuting the employees and the manager. An even higher priority, though, is the work I’m doing to recruit and orient new staff and develop a recovery plan for our customer service reputation.
This leadership tip was a painful lesson that I hope never to repeat.

Some Resources For Finding a Business Broker

Before we talk about resources for finding a business broker, let us first understand who is a business broker. Business broker resembles very much to the real estate agent. The job of the business broker is to bridge the gap between the buyer of the business and the seller of the business. If you wisely choose the right business broker, you can save a lot of money in the business transactions taking place through him. Here are some resources for finding a business broker for you.

Ask the People Whom You Already Know For Referrals:
Whenever we look for something that is new to us and we are not familiar with it, we try to gather information from the people we already know, and have faith in them that they would not misguide us. Same procedure we can apply when we look for the resources for finding a business broker. Take the advice of your business associates, accountants, lawyer and other associations of the industry to get the names of business brokers. If a reliable person gives the reference of any business broker then there is no harm in considering him for hiring his services.

IBBA:
Another very good resource for finding a business broker is the International Business Brokers Association or IBBA. This is an institute of business brokers working on non-profit basis. There are approximately one thousand three hundred members of this association.

Go Through the Advertisements in Newspapers:
One very good resource for finding a business broker is newspaper. Look for the advertisements under the business opportunities. You should check local, regional and national all types of newspapers for this purpose. You will observe several businesses for sell in these advertisements. Although, these advertisements are intended to attract prospective buyers yet you can check them to find out the names of the people who are managing these deals.

Yellow Pages:
Another resource for finding a business broker is to look in the yellow pages. However, do not get confused with the real estate agents and look specifically for the brokers who have experience in the selling of businesses. Any broker who just lists the name of your business on the multiple listing services is of no use to you. These kinds of brokers do not give required time to make such business deals.

Sign an Agreement After You Have Selected the Business Broker:
After your search for finding a business broker ends and you succeed in finding the right business broker, sign an agreement with him. State clearly in the agreement that what type of marketing strategy the business broker will adopt to sell your business. Do not forget to mention that any such advertisement must not carry the name of your business.

Helpful Hints For Choosing A Business Bank Account

When someone decides that they want to open their own business, choosing the right bank may get lost in the shuffle of things they need to do. However, choosing a business bank account is an important decision for any business owner and they should be aware that they have choices. Making the right one is essential if a business wants to start out on the road to success.

The thing that many business owners fail to recognize is that they truly do need to do some research in order to find the right account for their needs. In many cases, they simply open an account with the bank that they use for their personal finances. This may seem like a good idea since they are already comfortable with the bank, but a bank with excellent personal accounts may not necessarily have the best business accounts.

Someone who is on the road to opening the doors of their own establishment may want to stick to another small business for their needs, but banking is not the place for this show of solidarity. In matters of money, it is important to go with trusted and familiar names, or online banks affiliated with familiar names. If a less familiar option seems too appealing to pass up, be sure to speak with other clients who can provide glowing reviews of the service.

The best way to go when choosing a financial institution is with the ones that has a specialized sector for handling small businesses. It is important that the bank understands the difference in needs between a small business and a large one. In addition to more specialized service, clients can enjoy a much simpler set up process than the one they would go through to register a large company.

Before signing on with any particular institution, it is important to read all of the fine print and make sure that all possible fees are clearly understood. When several transactions are made in a month, the fees can begin to add up and have an adverse effect on a brand new business. Many banks offer their newer accounts a period free of fees, so keep an eye out for those opportunities to save money.

Anyone who owns their own company realizes that they cannot get all of their work done within typical banking hours. This is why it is essential that the bank offers online service for clients to access their accounts at any time. With this important feature, people are free to do business when it conveniences them, not when it conveniences their bank.

When someone decides that they want to start a business, they may think of many things before they consider the hunt for a business bank account. It may seem simple, but it is actually an incredibly important decision for a new entrepreneur to make. A wise person will explore everything available to them before settling on a decision. Making the right choice in this matter will give any business the strongest possible start.

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